Last Updated: 4/10/2025

Welcome to AsiaEuropeX (the “AEX,” “Company,” “we,” “our,” or “us”). This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your personal data when you visit or use our website [www.asiaeuropex.com] (the “Website”) and any other websites, webpages, subdomains, or services operated by us (collectively, the “Services”). By accessing or using our Services, you acknowledge and agree to this Policy. If you do not agree, you must immediately discontinue use of our Services.

Disclaimer: This Privacy Policy does not create any legal rights or obligations beyond what is required by applicable law, nor does it remove or limit any rights or obligations otherwise provided under law. We expressly reserve all rights and defenses available to us under applicable law.

1. Scope & General Statement

• This Policy applies to any and all data collected about you (“User Data”) in connection with your use of the Services.
• We process personal data only in accordance with this Policy, our Terms & Conditions, and applicable legal requirements.
• No Guarantee of Full Security or Compliance: Although we take commercially reasonable steps to protect your information and comply with regulations, no policy, security measure, or contractual guarantee can assure absolute safety or immunity from all legal claims.

2. Information We Collect

2.1 Personal Data

We collect information that could reasonably be used to identify you, including but not limited to:

• Contact Details: Name, email address, phone number, postal/billing address.
• Account Information: Login credentials (username, password) when registering an account.
• Transaction Details: Payment method data (where applicable), purchase history, order details.
• Communications: Content of messages or communications you send to us (via email, chat, web forms, etc.).

2.2 Non-Personal Data

We may automatically collect data that does not, on its own, directly identify you, such as:

• Technical Data: IP address, browser type, operating system, device identifiers.
• Usage Patterns: Pages viewed, links clicked, time spent on pages, referral URLs.

2.3 Cookies & Similar Technologies

• We use cookies, web beacons, and similar tools to enhance your experience, track usage, and improve our Services.
• You can disable cookies through your browser settings, but doing so may limit certain features or functionality.

Waiver of Claims: By using our Services, you acknowledge and agree that disabling cookies or similar technologies may impair your ability to fully utilize our Services, and we are not liable for any resulting loss or damage.

3. Legal Bases for Processing (Where Applicable)

For users within the European Economic Area (EEA), the UK, or territories with similar data-protection frameworks:

1. Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
2. Legitimate Interests: Processing is necessary for our legitimate business interests—e.g., fraud prevention, improving the Services—provided these interests are not overridden by your data-protection rights.
3. Consent: Where explicitly required, we will request your consent, which may be withdrawn at any time.
4. Legal Obligations: Processing required to comply with legal obligations (e.g., tax and accounting rules).

4. How We Use Your Information

We utilize your information, including Personal Data, for:

• Service Provision: Facilitating orders, deliveries, and customer service.
• User Support: Addressing inquiries, complaints, and technical support.
• Security & Fraud Prevention: Monitoring for, preventing, detecting, and investigating prohibited or illegal activities.
• Payment Processing: Handling transactions via secure third-party payment gateways.
• Website Enhancement: Personalizing user experience, conducting analytics, and improving site design.
• Legal Compliance: Fulfilling statutory duties, regulatory inquiries, or litigation requirements.

No Warranties or Representations: While we commit to using your data responsibly, we disclaim any liability or representations regarding uninterrupted or error-free access to Services or guaranteed compliance in every jurisdiction.

5. Disclosure of Your Information

We may share or transfer your information under the following conditions:

1. Service Providers & Vendors
   • We engage third-party service providers (e.g., shipping couriers, payment processors, IT support) under confidentiality and data protection obligations.
   • We do not guarantee these third parties’ absolute compliance but we may take commercially reasonable steps to ensure they follow applicable data protections.
2. Business Transactions
   • In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality obligations.
3. Legal Requirements & Protection
   • We may disclose User Data if required by law or court order, or if such disclosure is necessary to protect our rights, enforce our agreements, or safeguard the health or safety of any person.
4. Consent
   • We may disclose your information to any third party with your prior explicit consent.

6. International Data Transfers

Your information may be transferred to and stored on servers outside your jurisdiction, including countries that may have less protective data protection regulations than your home country. We may take steps to implement “appropriate safeguards” to ensure an adequate level of data protection.

Liability Limitation: We cannot and do not guarantee the data-protection standards or legal frameworks of every jurisdiction. By using our Services, you explicitly release us from liability resulting from international data transfers to the maximum extent permitted by law.

7. Data Retention & Deletion

• Retention Period: We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.
• Deletion or Anonymization: Once data is no longer required, we securely delete or anonymize it. However, we may retain backups or archival copies for a limited period consistent with our disaster recovery, legal, or regulatory obligations.

User Responsibility: You remain responsible for backing up your own data. We assume no liability for data losses that result from retention policy enforcement or data deletion.

8. Your Rights (Where Applicable)

Depending on your jurisdiction, you may have specific rights under data protection laws (e.g., GDPR):

1. Access: Request a copy of the data we hold about you.
2. Rectification: Correct any inaccurate or incomplete data.
3. Erasure: Request deletion of your data (subject to exceptions under law).
4. Restriction: Limit our ability to process your data in specific ways.
5. Data Portability: Receive your data in a structured, commonly used format.
6. Object: Object to data processing for direct marketing or legitimate interest.
7. Withdraw Consent: Where processing is based on consent, withdraw it at any time, without affecting previous lawful processing.

Exercise of Rights: To exercise these rights, contact us at the details in Section 13. We reserve the right to verify your identity before processing any request and to refuse requests that are unduly repetitive, excessive, or manifestly unfounded, as permitted by law.

9. Children’s Privacy

• Our Services are not directed to individuals under 18.
• We do not knowingly collect personal data from children.
• If notified of unintentional collection, we will take commercially reasonable steps to delete such data promptly.

Disclaimer of Liability: We disclaim liability for any user misrepresentations regarding age or usage of our Services.

10. Data Security Measures

• We may employ industry-standard technical, administrative, and physical safeguards to protect against unauthorized access or disclosure.
• Despite these measures, no security method is 100% failproof. We disclaim responsibility for breaches, hacking, or other unauthorized access unless required by law.

User Responsibility: You are responsible for maintaining the confidentiality of your login credentials (email) and immediately reporting any suspected unauthorized account activity.

11. Third-Party Websites & Services

• Our Website may contain links to external sites or integrate with third-party platforms.
• We have no control over—and assume no responsibility for—the privacy practices, content, or data handling of third-party websites or services.
• We encourage you to review the privacy policies of any external site you visit.

12. Limitation of Liability

1. Indemnification: You agree to defend, indemnify, and hold us harmless from and against all claims, damages, costs, and expenses arising out of your use of the Services or violation of this Policy.
2. No Consequential Damages: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to this Policy or your use of the Services.
3. Aggregate Liability: In no event shall our total liability exceed the amount you paid to us (if any) for accessing or using the Services.

13. Changes to This Policy

• We reserve the right to modify or update this Policy at our sole discretion at any time. We will indicate the date of the latest revision at the top of this page.
• Continued Use: Your continued use of the Services following any posted updates or changes constitutes your acceptance of such changes.
• Notification: Where required by applicable law, we will provide additional notice (e.g., email, prominent posting on our Website) of material Policy changes.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📱 Call or text us: +420 702 642 177

📧 Email: support@asiaeuropex.com

We will make reasonable efforts to respond within a timeframe appropriate to the nature of your inquiry and applicable legal requirements.

Final Notice & Disclaimer

By using our Services, you fully and irrevocably release us from all liability related to your reliance on this Privacy Policy, to the maximum extent permitted by law. If any provision of this Policy is deemed invalid or unenforceable, the remaining provisions will continue in effect and be interpreted to fulfill their intended purpose.

 

 

Terms of Service

Effective Date: 10/04/2025

Welcome to AsiaEuropeX (“AEX,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our Services, including but not limited to product sourcing, logistics coordination, and international shipping. By using our Services, you agree to be legally bound by these Terms. If you do not agree, do not use our Services.

1. Use of Services

• You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services.
• You agree to use the Services in compliance with all local, national, and international laws.
• You acknowledge that AEX is a facilitator and logistics broker, not the manufacturer, importer of record, or end-seller of any product.

2. No Warranty or Guarantee

• All goods are sourced based on client requests. We do not provide warranties of any kind — express or implied — including merchantability, fitness for a particular purpose, or legality in any jurisdiction.
• AEX is not liable for product defects, damages, non-compliance, counterfeit or replica status, branding disputes, or regulatory seizure.
• It is your responsibility to verify the legality, safety, compliance, and trademark implications of any item you request us to source or deliver.

3. Replica & Trademarked Goods

• You understand and agree that AEX does not produce or endorse replicas or branded goods. All requests for brand-name or lookalike items are fulfilled solely at the client’s risk.
• You assume full legal liability for sourcing, importing, or reselling any item that may resemble or imitate another brand, logo, or design.
• We disclaim all responsibility for intellectual property violations or enforcement actions initiated by trademark owners, customs authorities, or other third parties.

4. Payments & Finality

• All payments must be made in full before sourcing begins. Prices include applicable service, handling, and shipping fees unless otherwise stated.
• All purchases are final and non-refundable. Refunds are granted only at our sole discretion, and only in writing.
• You are solely responsible for all local taxes, duties, tariffs, import restrictions, or regulatory compliance in your country.

5. Shipping, Delivery & Risk

• Estimated delivery timelines are not guaranteed. AEX is not liable for shipping delays, customs holds, misrouting, or loss during transit.
• All risk of loss or damage transfers to you once goods are handed to the carrier. Shipping is conducted on your behalf and at your own risk.
• You must inspect goods upon delivery. Any complaints must be submitted within 72 hours of receipt, with photographic documentation.

6. Termination & Refusal of Service

• We reserve the right to suspend, refuse, or terminate access to our Services at any time, with or without notice, for any reason, including suspected misuse or violation of these Terms.
• You agree that AEX shall not be liable for any resulting loss, delay, or damages stemming from service refusal or termination.

7. No Liability – Maximum Protection

• To the fullest extent permitted by law, AEX shall not be liable for any direct, indirect, incidental, punitive, or consequential damages, including loss of profits, data, or opportunity.
• You agree to indemnify, defend, and hold harmless AEX and its employees, agents, and partners from any claims, demands, or losses arising from your use of the Services or violation of these Terms.
• In no case shall our total liability exceed the amount paid by you for the specific service giving rise to the claim.

8. User Responsibility

• You agree that AEX is not responsible for verifying whether a product meets safety, legal, or quality standards in your country or market.
• You acknowledge that AEX provides a facilitation service and does not operate as a seller, distributor, importer, or regulatory consultant.
• You are responsible for backing up any data or communications related to your order. AEX is not liable for lost records, emails, or quote information.

9. Arbitration & Dispute Resolution

• Any dispute arising out of these Terms shall be resolved through binding arbitration in Prague, Czech Republic, under Czech arbitration law. The language of arbitration shall be English.
• Class actions and jury trials are expressly waived. Arbitration shall be individual only.
• If any provision is deemed invalid or unenforceable, the remaining provisions remain in full effect.

10. Modifications to Terms

• We may update or modify these Terms at any time, at our sole discretion. Updated terms will be posted with a revised effective date.
• Continued use of our Services following a change constitutes your acceptance of the updated Terms.

11. Contact Information

If you have any questions regarding these Terms, reach out anytime:

📱 Call or text us: +420 702 642 177

📧 Email: support@asiaeuropex.com